Thursday, December 11, 2014

Customer Service

My Dunkin' obsession will need to subside come January. It's not healthy for either my waistline or my pocket book to be going there as often as I do. But, because I'm going into the office early to work on reports, it's a quick and easy way to get some kind of breakfast.

Last week, Dunkin' gave me an example of great, exemplary, customer service.

I get a large hot tea and two donuts. I've been coming to the Wheaton Dunkin' near me so long and frequently that 3 people know the meal. Only Daniel remembers that one of my donuts is a double chocolate and the other rotates, but I'm happy they remember tea and donuts.

So I ordered from Sandra and she made my tea. Daniel was off talking to a friend. He came over to the register and looked at the large hot tea sitting in front of it. "Wait a minute," he said. "Who made your tea?" Sandra said, "Well, I did. I know what she likes." He looks at the hot tea he had made while talking with his friend. Then he set it down in front of me. "Have another, on us. Be a two fisted drinker."

I was surprised, totally surprised. They don't have a tip jar and I don't usually have cash even for those places with tip jars, but I would have tipped them the price of the tea. I realize the price I pay is about 1,000 times more than what it costs for bulk tea bags and hot water, so they aren't out a lot of money by giving me an extra tea.

But what they will get is 1) a blog post about how fantastic they are (located at the SW corner of President St. and Roosevelt Rd in Wheaton) and 2) my undying loyalty as a customer. When I think about cutting back on the breakfasts eaten out, it's Panera that will be cut, not Dunkin'. $1.89 worth of tea and I'm going to go there once a week next year, for sure. (I like the Christmas ornament that's a box of donuts. After Christmas, I should get one.)

Beverage:  English Breakfast tea (Not Dunkin's today)


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